New Rich Message Capabilities in Zendesk Agent Workspace
Discover the new carousel and quick reply options in Zendesk's Agent Workspace, enhancing customer conversations and agent insights.
What new capabilities are available for rich messages in Zendesk's Agent Workspace?
Zendesk has introduced new visual elements in the Agent Workspace, allowing agents to view messages with carousel and quick reply options. This update enhances the ticket interface, making customer conversations more informative and visually engaging for agents. By supporting these rich message types, agents gain a more complete understanding of the customer experience, improving the support process.
For more details, you can check the original announcementhere.
More related questions
Why did Zendesk update the Agent Workspace to include rich message capabilities?
Zendesk updated the Agent Workspace to include rich message capabilities to improve agent visibility into customer interactions. Previously, agents could only see these messages as plain text, which made it difficult to understand customer input….
How can I prepare for the new rich message features in Zendesk's Agent Workspace?
To prepare for the new rich message features in Zendesk's Agent Workspace, familiarize yourself with how carousels and quick replies work. These elements will appear in the Agent Workspace just as they do in customer conversations, providing…
What should I do if I have feedback or questions about the new Zendesk update?
If you have feedback or questions about the new Zendesk update, you can visit the community forum where Zendesk collects and manages customer product feedback. This is a great place to share your thoughts and see what others are saying about the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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