New Placeholders for Lookup Relationship Fields in Zendesk
What are the new placeholders for lookup relationship fields in Zendesk?
Zendesk has introduced new placeholders for lookup relationship fields, enhancing data retrieval capabilities. Previously, you could only access a lookup relationship field's ID and name. Now, you can use placeholders to retrieve field values from a lookup relationship's target record, enabling more complex workflows with ticket triggers, macros, and object triggers. For example, you can notify customers about contract end dates or create side conversations for approvals.Learn more about using placeholders.
More related questions
Why did Zendesk introduce new placeholders for lookup relationship fields?
Zendesk aims to make custom data more usable and unlock powerful workflows for users. By enhancing placeholder support for lookup relationship fields and custom objects, Zendesk is taking a significant step towards achieving these goals. This…
How can I use the new placeholders in Zendesk?
The new placeholders are available to all Zendesk accounts, allowing you to unlock more powerful use cases. To fully leverage these placeholders, consider using custom objects. This will enable you to create complex workflows, such as sending…
What are some use cases for the new Zendesk placeholders?
The new placeholders in Zendesk unlock various use cases, such as creating ticket triggers and macros. For instance, you can send a customer an email about a contract end date or start a side conversation with a ticket requester's manager for…
Do I need to do anything to access the new Zendesk placeholders?
No specific action is required to access the new placeholders, as they are available to all Zendesk accounts. However, to maximize their potential, it's recommended to use custom objects. This will help you unlock more powerful use cases and…
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