New Insights Dashboard for AI Agents on Zendesk
What is the new Insights dashboard for AI agents on Zendesk Messaging?
The new Insights dashboard is a tool designed to enhance AI agent performance and customer experience by providing detailed insights. It offers a comprehensive view of resolved and unresolved topics, end-user interactions, and automated resolution rates. This dashboard is available to all Zendesk customers on Support or Suite plans and helps in boosting AI agent performance without needing multiple data analyses.
For more details, you can visit theoriginal announcement.
More related questions
How can I monitor my AI agent's performance using the Insights dashboard?
You can easily monitor and track your AI agent's performance with the Insights dashboard by reviewing key performance indicators (KPIs) such as automated resolution rates and agent transfers on a weekly basis. The dashboard provides a breakdown of…
What steps can I take to improve my AI agent's performance?
To improve your AI agent's performance, the Insights dashboard allows you to identify common topics where your AI agent struggles. By highlighting intents without answers, you can create tailored responses or generate AI replies for these intents,…
How can I review conversations between end-users and AI agents?
The Insights dashboard provides a drill-down into resolved and unresolved interactions between end-users and AI agents. This feature allows you to gain deeper insights into these interactions, helping you understand which topics need adjustment to…
Do I need to take any action to access the Insights dashboard?
No additional action is required to access the Insights Dashboard as it is available immediately. However, you should allow a few days for Automated Resolution rates and Conversation transcripts to populate. Note that access to intents requires an…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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