Zendesk has introduced a new 'Download debug report' option in the avatar dropdown on the Chat & Messaging dashboard. This feature is designed to assist with troubleshooting when contacting Zendesk Support. By providing a detailed debug report, it helps streamline the support process and ensures that any issues can be addressed more efficiently. For more details, you can check theoriginal release notes.
Zendesk Messaging has seen improvements in visitor authentication, especially when an agent initiates a conversation with a visitor. This enhancement ensures a more secure and seamless interaction between agents and visitors, reducing the chances…
Zendesk Talk now supports emergency calling and Enhanced 911 (E911) in certain countries. Users can make emergency calls with phone numbers from the United States, Canada, United Kingdom, Australia, Ireland, France, Germany, and Austria….
Several new apps have been introduced in the Zendesk App Marketplace, including Savio, Threat Sight, Restrict CC, SIGNL4, and Zisson Interact. These apps offer a range of functionalities from centralizing product feedback, integrating threat…
In the Android SunCo SDK Version 9.0.2, an issue was fixed where Agent Workspace messages would not trigger a push notification. Additionally, the Android Support App Version 2.19.2 received various bug fixes and enhancements, improving the overall…