image for site

New Debug Report Feature in Zendesk Chat & Messaging

Learn about the new 'Download debug report' option in Zendesk Chat & Messaging dashboard for improved troubleshooting.

What new feature was added to the Zendesk Chat & Messaging dashboard?

Zendesk has introduced a new 'Download debug report' option in the avatar dropdown on the Chat & Messaging dashboard. This feature is designed to assist with troubleshooting when contacting Zendesk Support. By providing a detailed debug report, it helps streamline the support process and ensures that any issues can be addressed more efficiently. For more details, you can check theoriginal release notes.


More related questions

What improvements were made to Zendesk Messaging?

Zendesk Messaging has seen improvements in visitor authentication, especially when an agent initiates a conversation with a visitor. This enhancement ensures a more secure and seamless interaction between agents and visitors, reducing the chances…

How has Zendesk Talk enhanced emergency calling?

Zendesk Talk now supports emergency calling and Enhanced 911 (E911) in certain countries. Users can make emergency calls with phone numbers from the United States, Canada, United Kingdom, Australia, Ireland, France, Germany, and Austria….

What new apps are available in the Zendesk App Marketplace?

Several new apps have been introduced in the Zendesk App Marketplace, including Savio, Threat Sight, Restrict CC, SIGNL4, and Zisson Interact. These apps offer a range of functionalities from centralizing product feedback, integrating threat…

What issues were fixed in the Android SunCo SDK and Support App?

In the Android SunCo SDK Version 9.0.2, an issue was fixed where Agent Workspace messages would not trigger a push notification. Additionally, the Android Support App Version 2.19.2 received various bug fixes and enhancements, improving the overall…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites