Narrowing Down Zendesk Performance Issues
How can I narrow down the scope of a Zendesk performance issue?
To narrow down the scope of a Zendesk performance issue, consider whether the issue affects just you, a few agents, or everyone on your team. Check if the issue impacts agents working in the same location or on the same network. Determine how long the issue has been occurring and if it has happened before. Testing in incognito mode can also help identify if clearing cache and cookies might resolve the problem.
More related questions
How can I check for service incidents affecting Zendesk performance?
To check for service incidents affecting Zendesk performance, visit the Zendesk Status page. This page provides information on any active service disruptions or scheduled maintenance, allowing you to monitor their status and progress. Keeping an…
What initial steps can I take to troubleshoot Zendesk performance issues?
To troubleshoot Zendesk performance issues, start by ensuring your browser and system are up to date and meet Zendesk Support system requirements. Clear your browser's cache and cookies, restart your computer and browser, and close any unnecessary…
What should I check in my hardware, software, and network for Zendesk issues?
If Zendesk issues persist, check your hardware, software, and network. Disable browser extensions and test again. Connect to a different network, like a mobile hotspot, to see if the issue is network-related. Ensure no app on your account is…
What should I do if all troubleshooting steps for Zendesk fail?
If all troubleshooting steps for Zendesk fail, collect detailed information and contact Zendesk Customer Support. Use supportdetails.com to gather system information and run a traceroute to diagnose network issues. Follow guides from Microsoft and…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
