More Info on Sunshine Conversations Incident
Where can I find more information about the Sunshine Conversations incident on May 16, 2024?
For more information about the Sunshine Conversations incident on May 16, 2024, you can check Zendesk's system status page or follow the original article for updates.
If you have additional questions, you can log a ticket with Zendesk via ZBot Messaging within the Widget. The post-mortem for this incident was published on June 13, 2024.
More related questions
What happened during the Sunshine Conversations service incident on May 16, 2024?
On May 16, 2024, Sunshine Conversations experienced increased latency from 04:12 UTC to 04:20 UTC, potentially causing message delivery delays or 5XX errors. This was due to a data latency issue during routine maintenance, which was resolved by…
What was the root cause of the Sunshine Conversations incident on May 16, 2024?
The root cause of the Sunshine Conversations incident on May 16, 2024, was data latency during a routine maintenance process. A function that writes data to one of the system nodes took longer than expected, leading to increased latency. This delay…
How was the Sunshine Conversations incident on May 16, 2024 resolved?
The Sunshine Conversations incident on May 16, 2024, was resolved by ensuring all nodes successfully processed the remaining write operations. This restored normal service latency and resolved the increased latency issue. The incident was caused by…
What steps are being taken to prevent future incidents like the one on May 16, 2024?
To prevent future incidents similar to the one on May 16, 2024, Zendesk has configured alerts to notify the team in case of a recurrence. Currently, no further remediation items are planned. These alerts are designed to quickly identify and address…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
