Monitor Unanswered Questions in Zendesk Community
How can I monitor unanswered questions in my Zendesk community?
You can monitor unanswered questions in your Zendesk community by tracking posts that haven't received a response within a specific timeframe, like 24 hours. This allows you to either respond directly or create a ticket to assign the question to an agent. This proactive approach helps ensure that customer inquiries are addressed promptly.
More related questions
How can I view community activity in Zendesk without Explore?
You can view community activity in Zendesk using the Reporting dashboard in Support. Simply click the Reporting icon in the sidebar, then select the Community tab. Here, you can access various datasets such as Posts, Views, Net Votes,…
What community statistics can I track in Zendesk?
In Zendesk, you can track several community statistics such as the number of new posts, views, net votes, subscriptions, and comments. These statistics are available in the Community tab of the Reporting dashboard. Each dataset provides insights…
Can I export community data from Zendesk's Reporting dashboard?
Unfortunately, the Community tab on Zendesk's Native Reporting page does not offer an export option for data. If you need to work with the data externally, you might need to explore other methods, such as using the Help Center API to pull the data…
How can I analyze the popularity of posts in my Zendesk community?
To analyze the popularity of posts in your Zendesk community, you can track metrics like the number of votes and comments each post receives. This information is available in the Community tab of the Reporting dashboard. By identifying popular…
Is it possible to view the number of 'answered' posts in Zendesk?
While the Reporting dashboard doesn't directly show the number of 'answered' posts, you can use the Help Center API to pull all community posts and filter them by the answered status. This method allows you to track answered posts over a specific…
Can I access community data older than 390 days in Zendesk?
Currently, Zendesk's Reporting dashboard allows you to pull community data from the past 390 days. If you need data from further back, you may need to explore other options, such as using the Help Center API or reaching out to Zendesk support for…
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