Modifying Existing Ticket Triggers in Zendesk
Can I modify existing ticket triggers in Zendesk?
Yes, you can modify existing ticket triggers in Zendesk to better suit your needs. This flexibility allows you to adjust triggers as your business processes evolve.
To modify a trigger, go to the Admin Center, select 'Objects and rules', then 'Business rules > Triggers'. Find the trigger you want to edit, and make the necessary changes to its conditions or actions. You can also clone and modify a copy of an existing trigger if you want to create a similar one with slight variations.
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