Yes, you can modify the actions when creating a macro from a ticket in Zendesk.
After selecting 'Create as macro' from the Ticket options menu, you have the opportunity to enter a title for your new macro and adjust the actions as needed. This includes rewriting the comment to make it more general and suitable for reuse in different situations. Customizing the actions ensures that the macro is tailored to your specific needs and can be effectively used in future ticket responses.
Creating a macro from an existing ticket in Zendesk is a straightforward process. To get started, open the ticket you want to use as a basis for your macro. Click on the Ticket options menu located in the upper right corner, and select 'Create as…
In Zendesk, both agents and administrators have the ability to create macros from existing tickets, but with different scopes. Agents are limited to creating personal macros, which means these macros are only available for their own use. On the…
When creating a macro from a ticket in Zendesk, there are a few limitations to keep in mind. The macro actions 'Comment mode' and 'Comment/description' are only included if you create the macro from a ticket where you left the last comment. This…