Missing Tickets in Zendesk QA: How to Fix
Why are some of my tickets not appearing in Zendesk QA?
If some of your tickets are missing in Zendesk QA, it might be due to an expired connection to your help desk. This often happens after a password change, an admin change, or a bulk edit in your help desk. When this connection expires, Zendesk pauses the import of new conversations until you renew the connection.
To fix this, go to your Connections settings. Click on the Settings icon (your profile photo), then the Toggle sidebar icon. Under Account, select Connections. Check if the connection status is Active or Inactive. If it's Inactive, click the icon with three dots to the right and select Renew connection. For more details, you can refer to the originalZendesk article.
More related questions
How do I renew the connection for Zendesk QA?
Renewing the connection for Zendesk QA is essential if your tickets aren't being imported. To do this, access your Connections settings. Start by clicking on the Settings icon (your profile photo), then the Toggle sidebar icon. Under Account,…
What causes the Zendesk QA connection to expire?
The Zendesk QA connection can expire due to several reasons, such as a password change, an admin change, or a bulk edit within your help desk. When this happens, Zendesk pauses the import of new conversations until the connection is renewed. To…
Where can I find the Connections settings in Zendesk?
To find the Connections settings in Zendesk, start by clicking on the Settings icon, which is your profile photo. Then, click on the Toggle sidebar icon. Under the Account section, select Connections. Here, you can check the status of your…
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