Missed chat tickets in Zendesk have different timestamps because they are created at the end of the chat. Normally, a ticket is created when an agent sends the first message in a chat. However, for missed chats, no agent joins the chat, so the ticket is only created after the chat ends. This results in the timestamp reflecting the end of the chat rather than the first agent response.
For more information on missed chats, you can refer to the article: Setting up Zendesk Support in Chat.
Timestamps for missed chat tickets in Zendesk are determined by the end of the chat. Unlike regular chat tickets, which are created when an agent sends the first message, missed chat tickets are created only after the chat has ended. This is…
The discrepancy in timestamps for missed chats in Zendesk is caused by the timing of ticket creation. For regular chats, tickets are created when an agent first responds. In contrast, missed chat tickets are created after the chat ends, as no agent…