Milestones in Zendesk Customer Success Program
What are the expected milestones in the Zendesk Customer Success Program?
The Zendesk Customer Success Program includes several key milestones to ensure you get the most out of your messaging solutions. These milestones are designed to guide you through the process of implementing and optimizing your messaging strategy.
The milestones include kickoff and onboarding, where your initial motivations and goals are understood. Solution validation ensures that your purchased solutions are working as expected. Optimization provides tips, best practices, and opportunities for solution evolution. Finally, account management includes usage and contract reviews to ensure ongoing success.
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Who is eligible for the Zendesk Customer Success Program?
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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