Messaging Enabled but Can't Access Bot Builder?
What should I do if messaging is enabled but I still can't access the bot builder?
If messaging is enabled but you still can't access the bot builder, double-check that Agent Workspace is also enabled. Both features need to be active for the bot builder to be accessible. If both are enabled and the issue persists, consider reaching out to Zendesk support for further assistance.
You can also refer to the Zendesk help articles for more troubleshooting tips.
More related questions
How can I access the Zendesk bot builder?
To access the Zendesk bot builder, ensure your account meets certain requirements. You need to be on a Zendesk Suite plan with Support and Chat, and both Agent Workspace and messaging must be enabled. Once these conditions are met, navigate to…
Why can't I find the bot builder in Zendesk Admin Center?
If you can't find the bot builder in Zendesk Admin Center, it might be due to a few reasons. First, confirm that your account is on a Zendesk Suite plan with Support and Chat. Additionally, ensure that both Agent Workspace and messaging are enabled…
Do I need admin privileges to access the Zendesk bot builder?
Yes, only admins can access the Flow builder settings in the Zendesk Admin Center. This means that if you're not an admin, you won't be able to access or modify the bot builder settings. This restriction is in place to ensure that only authorized…
Can non-admin users access the Zendesk bot builder?
Currently, non-admin users cannot access the Zendesk bot builder. Access is restricted to admins to ensure that only authorized users can make changes to the bot configurations. There have been suggestions to allow non-admin access, but as of now,…
Is a Zendesk Suite plan necessary for using the bot builder?
Yes, a Zendesk Suite plan with Support and Chat is necessary to use the bot builder. If you're not on a Suite plan, you would need to purchase live chat/messaging separately. This requirement ensures that you have access to all the necessary…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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