Merging Duplicate User Profiles in Zendesk
How do I merge duplicate user profiles in Zendesk?
Merging duplicate user profiles in Zendesk is a way to ensure all interactions are linked to the correct user. When a duplicate profile is created due to social media interactions, you can merge it with the existing profile.
This process helps maintain a streamlined user database and improves the efficiency of handling support requests. For detailed instructions, refer to the article on merging a user's duplicate account.
More related questions
Why do social media tickets create duplicate user profiles in Zendesk?
Social media tickets create duplicate user profiles because they don't use the same contact details as existing profiles. In Zendesk, users are typically identified by their email, phone number, or external ID. However, when users contact through…
How can I prevent duplicate user profiles from social media in Zendesk?
Preventing duplicate user profiles from social media in Zendesk involves merging profiles. Since social media channels don't use email, phone, or external ID for identification, duplicates can occur. By merging these profiles, you ensure that all…
What identifiers does Zendesk use for user profiles?
Zendesk uses email, phone number, and external ID to identify user profiles. These identifiers help ensure that each user is uniquely recognized within the system. However, when users contact through social media channels, these identifiers aren't…
Which social media channels can cause duplicate profiles in Zendesk?
Social media channels like WhatsApp, Facebook Messenger, Slack DM, X DM, and Instagram Direct can cause duplicate profiles in Zendesk. These channels don't use the standard identifiers like email or phone number, leading to the creation of new…
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