Meeting Access Obligations with Zendesk Sunshine
How can I meet an access obligation using Zendesk Sunshine?
To meet an access obligation, you need to inform individuals where their personal data is held and for what purposes. Zendesk Sunshine helps you with this by using profiles, events, and custom objects that authenticate callers to its API. You can use basic authentication, an API token, or an OAuth access token to access this data.
Additionally, Sunshine ensures that all generated logs are securely stored and encrypted. In case of unauthorized data access, audit logs can be provided to help investigate and resolve the issue. For more details, you can refer to the originalZendesk help article.
More related questions
What steps should I take to meet a correction obligation in Zendesk Sunshine?
To meet a correction obligation, you need to rectify inaccuracies in personal data. Zendesk Sunshine allows you to delete and re-create personal data with necessary corrections or update existing profiles and custom objects. The Sunshine UI in the…
How do I fulfill an erasure obligation using Zendesk Sunshine?
To fulfill an erasure obligation, you need to delete personal data upon request. Zendesk Sunshine provides APIs to delete profiles, object types, and relationship records. You can use the Sunshine Profiles API to delete a customer's profile and…
What is the process for meeting a data portability obligation in Zendesk Sunshine?
To meet a data portability obligation, you need to provide personal data in a machine-readable format. Zendesk Sunshine allows businesses to export user data, including metadata, in JSON format. You can use the Get profile by identifier API and Get…
How can I address an objection obligation in Zendesk Sunshine?
To address an objection obligation, you need to stop processing personal data for direct marketing upon request. While Zendesk Sunshine does not offer direct marketing features, it allows you to delete and re-create personal data to comply with…
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