Currently, you cannot mark a Content Cue as resolved in Zendesk; you can only dismiss it.
Once a Content Cue is addressed and removed from the list, it will be re-evaluated after 90 days. Users have requested the ability to archive cues to track recurring issues, but this feature is not yet available. Zendesk suggests providing feedback to help prioritize this feature in future updates.
Content Cues in Zendesk use machine learning to help improve your knowledge base. They identify support topics and articles that need review. Content Cues are a feature in Zendesk that leverage machine learning technology to enhance your knowledge…
To use Content Cues, your Zendesk account must meet specific plan and ticket requirements. For the Content Cues feature to function, your account needs to be on the Guide Enterprise plan. Additionally, for Support topics, you must have at least 100…
Viewing Content Cues depends on your role and support privileges in Zendesk. If you're a Guide agent or admin, you can access the Articles to review tab, as it doesn't rely on support permissions. However, to view the Support topics tab, you must…
Accessing the Content Cues admin page is straightforward through the Guide admin interface. To access the Content Cues admin page, navigate to Guide, click on Guide admin at the top of the page, and then select the Manage articles icon. Under the…
Currently, there is no way to exclude specific tickets from Content Cue recommendations in Zendesk. Content Cues aggregate information from all your tickets, and there isn't an option to exclude any content at this time. This limitation means that…
As of now, there is no option to customize or disable Content Cues in Zendesk. Users have expressed interest in customizing Content Cues, such as excluding certain ticket types or terms, but these features are not currently available. Zendesk…