Markdown Features in Zendesk's Agent Notification App
What Markdown features are supported in the Agent Notification App?
The Agent Notification App supports a subset of Markdown features to enhance your messages.
You can use Markdown to format links, images, bold text, italic text, and level 3 headings. Additionally, URLs are automatically detected and converted into clickable links or images, though you can still use Markdown for these if you prefer. This allows you to create more engaging and informative messages for your agents.
More related questions
How do I install the Agent Notification App in Zendesk?
Installing the Agent Notification App is a straightforward process. To get started, visit the Zendesk Marketplace by navigating to Admin Center > Apps and integrations > Zendesk Support apps > Marketplace. Once there, search for the Notification…
How can I send a notification message using the Agent Notification App?
Sending a notification message with the Agent Notification App is simple and efficient. First, open the app by clicking on the bell icon in the top bar. Then, click 'New message' and write the message you want to broadcast. You can select a…
Can I send a notification to all agents at once?
Yes, you can easily send a notification to all agents at once using the Agent Notification App. When composing your message, simply leave the group selection blank. This will ensure that the message is broadcasted to all logged-in agents. It's a…
Why was the pin notification feature removed from the Agent Notification App?
The pin notification feature was removed from the Agent Notification App due to a bug. While this feature was initially available, it was taken out in version 2.3.0 released on May 9, 2022, to address issues related to its functionality. Although…
How can I notify a single agent using the Agent Notification App?
While the Agent Notification App doesn't natively support notifying a single agent, there's a workaround. You can create a group with just one agent in it. By doing this, when you send a message to that group, it effectively notifies only that…
What should I do if messages aren't reaching my agents?
If your messages aren't reaching agents, there could be several reasons for this issue. First, ensure that all agents are logged in and that there are no connectivity issues. If the problem persists, it might be a technical issue that requires…
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