Managing Zendesk Chat Apps with Linked Support
Can I manage my Zendesk Chat apps if my account is linked to Zendesk Support?
Yes, if your Chat account is linked to Zendesk Support, you can manage your installed Chat apps directly from the Chat dashboard.
Any changes you make to the apps in your dashboard will be reflected for all your Chat agents. However, it's important to note that Chat agents must be signed on to Support to use these Chat apps. This integration allows for seamless updates and management of your Chat applications.
More related questions
How do I access the My Apps page for Zendesk Chat?
To access the My Apps page for your installed Zendesk Chat apps, you need to navigate through the settings. Simply click the Settings icon in the sidebar, then select 'Account', and finally click on the 'Apps' tab. This will bring up the My Apps…
Are Chat apps available for standalone Zendesk Chat accounts?
No, Chat apps do not work with standalone Zendesk Chat accounts. To utilize Chat apps, your Chat account must be linked to Zendesk Support. This integration is necessary for the apps to function properly and for you to manage them effectively…
What types of apps can I install on Zendesk Chat?
You can install both public and private apps on Zendesk Chat. Public apps are available on all plans and can be found in the Zendesk Marketplace. Private apps, on the other hand, are custom-built by your company and are available on Suite Growth…
How can I view my currently installed apps in Zendesk Chat?
To view your currently installed apps in Zendesk Chat, navigate to the My Apps page. Once there, click on the 'Currently Installed' tab. This section will display all the apps that are currently enabled or disabled. It's a convenient way to keep…
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