Managing User Authentication in Zendesk Help Centers
How can I manage user authentication with multiple Zendesk help centers?
With multiple Zendesk help centers, user authentication is managed at the account level. Users can access all help centers, but they need to sign in again when switching between them. If you're using remote authentication or SSO, all help centers will redirect users to the same sign-in protocol. Welcome emails and password reset emails will list all help centers to inform users of their access.
More related questions
How many help centers can I create with my Zendesk plan?
The number of help centers you can create depends on your Zendesk plan. For Suite Growth or Professional plans, you can have up to five brands and five help centers. Suite Enterprise or Enterprise Plus plans allow for 300 brands and 300 help…
Can I restrict users to a specific help center in Zendesk?
Currently, you cannot restrict users to a specific help center in Zendesk. All help centers are accessible to all end users, although you can restrict access to signed-in users. When users switch between brand help centers, they need to sign in…
How do I add a help center for a new brand in Zendesk?
To add a help center for a new brand in Zendesk, go to the Admin Center, click on Account in the sidebar, and select Brand management > Brands. If you haven't added your brand yet, click Add brand. Once your brand is added, click on it and under…
Can I use different authentication methods for each Zendesk help center?
Unfortunately, you cannot use different authentication methods for each help center in Zendesk. The authentication settings apply to the entire account, meaning you can't have different SSO settings for different brands. All help centers will…
Is it possible to search across multiple Zendesk help centers?
Yes, you can enable search across multiple Zendesk help centers. This allows articles or community posts from one help center to appear in search results for another help center within the same account. However, this is an all-or-nothing setting,…
Can I link multiple brands to a single Zendesk help center?
Currently, Zendesk does not offer a setting to link multiple brands to a single help center. Each brand typically has its own help center. However, you can use host mapping to edit the URLs of each help center so they appear united under one brand,…
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