Managing Banned Visitors in Zendesk Chat
How can I manage the list of banned visitors in Zendesk Chat?
You can view and manage the list of banned visitors through the Banned settings page in Zendesk Chat.
On this page, you can view all banned visitors, search the list, add visitors by IP address, and remove visitors from the list. The list displays up to 10,000 entries by default, with 5,000 each for visitors and IP addresses. You can filter the list to show only banned IP addresses or individual visitors.
More related questions
How can I ban a visitor from accessing Zendesk Chat?
You can ban a visitor from accessing Zendesk Chat either directly from a chat or by adding their IP address to the banned list. To ban a visitor directly from a chat, select 'Ban Visitor' from the Actions drop-down menu in the chat window. You can…
What happens when a visitor is banned in Zendesk Chat?
When a visitor is banned in Zendesk Chat, they won't receive a notification, but they will be unable to access chat functionality. If you have an embedded Chat standalone widget, it will not load for the banned visitor. For those using a messaging…
Can I ban a visitor by their email address in Zendesk Chat?
Currently, Zendesk Chat does not support banning visitors by their email address. While you can ban visitors by their IP address or directly from a chat, the option to ban by email is not available. This has been a requested feature, but there is…
Is it possible to set a timeframe for banning visitors in Zendesk Chat?
As of now, Zendesk Chat does not offer a native way to set a timeframe for banning visitors. Once a visitor is banned, they remain on the banned list until manually removed. This feature has been requested by users, and feedback is being collected…
How can I remove a visitor from the banned list in Zendesk Chat?
To remove a visitor from the banned list in Zendesk Chat, go to the Banned settings page. Select the check box next to the visitor's name or IP address, click the 'Delete Selected' button, and confirm by clicking 'Delete' in the window that…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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