Managing Agent Restrictions in Zendesk
Discover how to manage agent restrictions in Zendesk based on your account type and plan.
How are agent restrictions managed in Zendesk?
Agent restrictions in Zendesk are managed differently depending on your account type. For Enterprise accounts, restrictions are controlled at the role level. For other plans, they are managed on individual agent profiles.
These settings determine the level of access an agent has, including their ability to view and edit tickets and manage end users. For more detailed guidance, see the article: Restricting agents to an organization.
More related questions
What does it mean when an agent is restricted in Zendesk?
A restricted agent in Zendesk means they have limited access to tickets. Specifically, they can only view and edit tickets within their assigned organizations and groups. Additionally, restricted agents cannot edit or create end users. These…
How can I remove the restricted label from an agent in Zendesk?
To remove the restricted label from an agent in Zendesk, you need to adjust their access settings. For Enterprise accounts, this is done at the role level, while for other plans, it is managed on the individual agent profiles. By changing these…
Why can't my restricted agent edit or create end users in Zendesk?
Restricted agents in Zendesk are unable to edit or create end users due to their limited access permissions. These agents are confined to viewing and editing tickets only within their specific organizations and groups. This limitation is part of…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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