Manage Broader Permissions in Zendesk
What should I do if agents have broader permissions in Zendesk?
If agents have broader permissions in Zendesk, they may access dashboards beyond their intended scope.
To manage this, review the permissions assigned to these agents and adjust them as necessary. Ensure that only those who need broader access have it, and consider using the Explore Viewer role for those who should have restricted access. This helps maintain the integrity and privacy of your dashboards across different teams.
More related questions
How can I separate dashboards for different teams in Zendesk?
To separate dashboards for different teams in Zendesk, you need to set up specific roles and filters. First, ensure that all users who should have limited access are assigned the Explore Viewer role. This role restricts their access to only the…
What role should I assign to limit dashboard access in Zendesk?
To limit dashboard access in Zendesk, assign users the Explore Viewer role. This role is designed to restrict users' access to only the dashboards you choose to share with them. By setting users to this role, you ensure that they cannot view…
How do I create team-specific dashboards in Zendesk?
Creating team-specific dashboards in Zendesk involves cloning and filtering dashboards. Start by creating a core dashboard that contains all the necessary data. Then, clone this dashboard for each team that needs its own version. Apply filters to…
Can I add a custom group filter to a Zendesk dashboard?
Yes, you can add a custom group filter to a Zendesk dashboard to tailor it for specific groups. This feature is particularly useful if you want to create separate dashboards for custom groups, such as an outsourcing partner. By applying a custom…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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