Making a Group Private in Zendesk: A Complete Guide
Can I make a group private in Zendesk, and what does it mean?
Yes, you can make a group private in Zendesk, but it's a permanent change that affects ticket visibility.
For Enterprise accounts, making a group private means that all tickets assigned to that group become private and can only be accessed by members of the group. This action cannot be undone, so consider carefully before proceeding. To make a group private, go to the Admin Center, select 'People', then 'Team' and 'Groups'. Find the group, click its name, and select 'Make it private'.
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