During the Zendesk incident on July 2, 2024, the main issues were 'Couldn't connect to Server' errors and problems with chat assignments and message handling. These issues affected customers using the Chat and Messaging feature in the Agent Workspace across multiple pods.
The problems were linked to a routine backend upgrade that degraded performance. Zendesk worked on a software fix, which was gradually rolled out to resolve the issues.
On July 2, 2024, Zendesk experienced a service incident affecting Chat and Messaging in the Agent Workspace. From 01:44 UTC to 16:30 UTC, customers encountered a 'Couldn't connect to Server' error when trying to open tickets. This issue impacted…
The root cause of the Zendesk service incident on July 2, 2024, was a routine backend upgrade. This upgrade inadvertently caused performance degradation in managing connections and subscriptions, particularly during high traffic periods. The issue…
The Zendesk service incident on July 2, 2024, was resolved by identifying and rolling out a software fix. The fix addressed the performance degradation caused by a routine backend upgrade. The rollout was gradual, and once stability was confirmed,…
To prevent future incidents like the one on July 2, 2024, Zendesk is taking several steps. They plan to optimize the software code to improve performance with the upgraded system and enhance system testing procedures to ensure robustness during…