Logging Out vs. Ending Day in Zendesk WFM
Understand why logging out of Zendesk doesn't end your day in the WFM app and how to properly clock out.
Does logging out of Zendesk end my day in the WFM app?
No, logging out of Zendesk does not end your day in the WFM app.
To ensure your work activities are accurately tracked, you must manually end your day. Simply logging out or closing Zendesk won't clock you out. To properly end your day, click the Zendesk WFM app in the upper-right corner and select 'End Day'.
More related questions
How do I manually start my day in the Zendesk WFM app?
To manually start your day in the Zendesk WFM app, you need to clock into a task. This ensures your activities are accurately tracked. When you begin working on a ticket, chat, or call, your day automatically starts. However, if your day begins…
What happens if I don't end my day in the Zendesk WFM app?
If you don't end your day in the Zendesk WFM app, untracked time may be recorded at the end of your shift. It's crucial to end your day to ensure all your work activities are accurately logged. Simply closing or logging out of Zendesk won't clock…
Can admins end an agent's day in the Zendesk WFM app?
Yes, admins can end an agent's day using automations in the Zendesk WFM app. This feature is part of the Early Access Program (EAP), allowing admins to manage agents' work time more effectively. If an agent forgets to clock out, admins can ensure…
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