Locating Device Information in Zendesk Agent Workspace
Where can agents find the device information in Zendesk Agent Workspace?
Agents can find the device information in the context panel of the Zendesk Agent Workspace. This panel displays the latest metadata about customer devices, making it easily accessible during conversations. The settings for this feature can be configured in the Admin Center under Workspaces > Agent tools > Context panel.
More related questions
What is the new device information feature in Zendesk Agent Workspace?
Zendesk has introduced a new feature in the Agent Workspace that displays device information during customer conversations. This enhancement allows agents to view essential device metadata, which helps in providing faster and more effective support…
How does the device information feature benefit Zendesk agents?
The device information feature benefits Zendesk agents by providing out-of-the-box access to customers' device metadata during conversations. This allows agents to quickly identify necessary information for team leads or specialists, reducing the…
Is the device information feature enabled by default in Zendesk?
Yes, the device information feature is enabled by default on all Zendesk accounts. While the feature is active, the IP address and location of the customer are hidden by default to prioritize privacy. However, these can be enabled in the Admin…
What steps should I take to configure the device information feature in Zendesk?
To configure the device information feature, you can adjust the settings in the Admin Center under Workspaces > Agent tools > Context panel. By default, the feature is active, but you can choose to enable the display of IP address and location if…
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