Linking Privacy Notice in Zendesk Ticket Forms
How can I link my Privacy Notice in Zendesk ticket forms?
You can easily link your Privacy Notice in Zendesk ticket forms. When creating a field in a ticket form, such as a checkbox, you can use the End-user description field to insert the link to your privacy notice. This link will be active and accessible for the end-user, ensuring they are informed about your privacy policies. For more details, seeManaging your ticket forms.
More related questions
Can I use Zendesk Support to contact end-users about GDPR?
Zendesk Support isn't designed for outbound email campaigns, but you have options. You can export user data and use your email campaign service provider to contact them. Alternatively, consider using the Proactive Tickets App from the Zendesk…
What are my GDPR consent obligations for third-party data in Zendesk?
As the data controller, you are responsible for obtaining necessary consent from end-users when processing their information and sharing it with Zendesk. This includes data brought into Zendesk from third-party providers like apps or social media…
How can I update or provide personal data to end-users in Zendesk?
To update personal data for an end-user or agent, you can view and edit their profile in Zendesk Support. You can change the profile name, merge, suspend, delete, or assume the identity of the user. To provide personal data to end-users, manually…
How do I delete archived tickets in Zendesk?
To delete archived tickets in Zendesk, you need to use the Zendesk APIs. First, use the Incremental Exports API to export and query the desired tickets. Then, use the Bulk Delete Tickets API to delete them. Archived tickets don't appear in ticket…
Can I delete an end-user for just one brand in Zendesk?
No, you cannot delete an end-user for just one brand in Zendesk. Deleting a user will remove them across all brands because brand is a ticket metric, not a user metric. This is a known feature request communicated to the Zendesk Support product team.
Does deleting a user in Zendesk remove all their information?
To completely delete all personal data for an end-user in Zendesk, you must delete all tickets associated with the user before permanently deleting the user. If you delete the user first, it will be difficult to find and delete their associated…
Can end-users unsubscribe from the Help Center without logging in?
If end-users need to unsubscribe from the Help Center without logging in, they should contact Zendesk Customer Support. The Zendesk Advocate team can assist with unsubscribing users who no longer have active accounts.
Does permanent ticket deletion in Zendesk include metadata?
Yes, when you permanently delete a ticket in Zendesk, all associated data, including metadata, is also deleted. This ensures complete removal of the ticket's information from the system.
Can I set a retention period for automatic ticket deletion in Zendesk?
Zendesk does not currently offer automated or scheduled deletion of tickets as part of its GDPR features. However, you can use the Zendesk API to set up business rules for ticket deletion. In active accounts, tickets remain until you delete them,…
How can I export user data from Zendesk?
To export user data from Zendesk, you need to contact Zendesk Customer Support to enable data export. You can then export all user data from the UI or use the Search Users API and Users API to export individual user data in JSON format.
Can I redact personal data in Zendesk Support?
Yes, you can redact personal data in Zendesk Support using the Ticket Redaction App. This app allows you to redact information contained in tickets, including contents and attachments. If further deletion is needed, you must delete the tickets and…
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