Linking Orders with Support Tickets in Magento
How can I link orders with support tickets in Magento?
Linking orders with support tickets in Magento involves creating a custom text field in Zendesk. Copy the custom text field ID into the Magento extension configuration. This setup allows support tickets to be linked to Magento orders, displaying them in the 'Order View' page when the order number matches.
This feature helps in efficiently managing support tickets related to specific orders, enhancing customer service.
More related questions
How do I install the Zendesk extension for Magento?
To install the Zendesk extension for Magento, you need to manually upload it. First, download the latest version from GitHub. Then, using FTP or SSH, extract the contents of the src directory into your Magento root directory. After that, clear the…
What are the prerequisites for installing the Zendesk extension on Magento?
Before installing the Zendesk extension for Magento, ensure you meet the prerequisites. You need Magento Community v1.7+ or Magento Enterprise v1.9+ with full administrator rights, PHP 5.5+, and your Magento server must use HTTPS. Additionally,…
How can I set up permissions for the Zendesk extension in Magento?
To set up permissions for the Zendesk extension in Magento, navigate to System > Configuration > Permissions > Roles. Select the role you wish to set permissions for and choose Role Resources from the left-hand tabs. You can grant various…
How do I link my Magento store to Zendesk?
Linking your Magento store to Zendesk can be done using the setup guide or manually. The setup guide is the quickest method; simply click the Setup Guide button in the Zendesk settings page of the Magento extension. If you prefer manual…
Can I enable single sign-on (SSO) for Zendesk in Magento?
Yes, you can enable single sign-on (SSO) for Zendesk in Magento. Navigate to Admin > Settings > Security in Zendesk and select either the Admins & Agents or End-users tab. Choose the Single Sign-on (SSO) option and select the JSON Web Token option….
How do I synchronize customers from Magento to Zendesk?
To synchronize customers from Magento to Zendesk, the extension can create or update user profiles in Zendesk with existing customer account information from Magento. This allows you to store additional information in Zendesk by creating user…
What additional features can I enable with the Zendesk extension for Magento?
The Zendesk extension for Magento offers several additional features you can enable. These include redirecting 'Contact Us' requests to Zendesk, adding a Web Widget to your site, and displaying a support link in your Magento store footer. These…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
