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Linking Legacy Custom Objects in Zendesk Sell

Learn how to link legacy custom objects to leads, contacts, or deals in Zendesk Sell by creating relationships.

How can I link a legacy custom object to a lead, contact, or deal in Zendesk Sell?

Linking a legacy custom object to a lead, contact, or deal in Zendesk Sell involves creating a relationship between the objects. This is done by defining a relationship name and selecting the source and target objects.

In the Admin Center, navigate to Relationships and add a new relationship. Choose a name for the relationship, ensuring it uses underscores instead of spaces. Specify the source (e.g., zen:lead) and the target (your custom object type). Decide on the relationship type, either 1:1 or 1:Many, depending on your business needs. Save the relationship to complete the process.


More related questions

What are legacy custom objects in Zendesk Sell?

Legacy custom objects in Zendesk Sell allow you to define new object types specific to your business needs. This feature helps you organize your business data beyond the native object types like Leads, Contacts, and Deals. By using legacy custom…

How do I define a legacy custom object in Zendesk Sell?

To define a legacy custom object in Zendesk Sell, you need to access the Admin Center and navigate to the Custom objects section. Here, you can add a new object by specifying its name and properties. When defining your object, use underscores…

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Can I create custom objects directly from the Zendesk Sell interface?

Currently, creating custom objects directly from the Zendesk Sell interface is not supported. You need to use the Zendesk API or custom apps to generate new objects. While some users have expressed the need for this feature, the existing process…

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To use the Sunshine Data Editor for creating new records in Zendesk Sell, you first need to install the app from the Zendesk Marketplace. Once installed, you can access it from your Zendesk Support agent dashboard. The Sunshine Data Editor allows…

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