Limitations on Updating Closed Tickets in Zendesk
Can Zendesk automations update closed tickets?
No, Zendesk automations cannot update or change closed tickets. Once a ticket is closed, it is locked and cannot be reopened or modified by automations.
This restriction ensures that closed tickets remain in their final state, preserving the integrity of the ticket's history and preventing any unintended changes. If you need to perform actions on a ticket, it must be done before the ticket reaches the closed status.
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