Limitations on Drop-Down Fields in Zendesk
Can I create a drop-down field with more than 2000 values?
No, you cannot create a drop-down field with more than 2000 values in Zendesk. The system limits the number of values to 2000 for performance and usability reasons. Consider using a different field type or restructuring your data if you need more options.
More related questions
How do I resolve Side Conversations not appearing as a channel in ticket view creation?
If you're not seeing Side Conversations as a channel when creating a ticket view, it might be due to configuration settings. Ensure that Side Conversations are enabled in your Zendesk settings. You can check this by navigating to the Admin Center…
Why are fields on my tickets greyed out?
If fields on your tickets appear greyed out and unclickable, it could be due to permission settings or field conditions. Check if the fields are set to read-only or if there are any conditions applied that restrict editing. Adjusting these settings…
Can I create a view for side conversations?
Yes, you can create a view for tickets created from side conversations. This allows you to manage and track these tickets separately from other types of tickets. To set this up, go to the Views section in your Zendesk settings and create a new view…
Why do I get an error when using filters on a view?
If you encounter an error message saying 'Something went wrong. Try refreshing the page' when using filters on a view, it might be a temporary glitch. Try refreshing the page or clearing your browser cache. If the problem continues, check for any…
Are side conversation emails public for the requester in the original ticket?
No, side conversation emails are not public for the requester in the original ticket. They are designed to be internal communications, allowing agents to discuss ticket details without involving the requester. This ensures that sensitive…
Can I export tickets when the view has filters?
Unfortunately, it's not possible to export tickets from a view that has a filter applied in Zendesk. You would need to remove the filters or use a different method to export the desired ticket data.
Can I make tags a requirement for agents to solve a ticket?
Yes, you can make tags a requirement for agents to solve a ticket by using a drop-down or multi-select field. This ensures that agents must select the appropriate tags before they can mark a ticket as solved, helping maintain consistent tagging…
Why is the 'Closed' ticket status missing from my tickets?
If your closed tickets show a solved status instead of closed, it might be due to the ticket lifecycle in Zendesk. Tickets automatically transition from solved to closed after a set period, typically 28 days. This is a standard behavior in Zendesk…
Why do solved tickets change to a closed status?
Solved tickets in Zendesk automatically change to a closed status after 28 days. This transition is part of the ticket lifecycle management, ensuring that tickets are archived properly after being resolved.
How do I reorder ticket fields?
To reorder ticket fields in Zendesk, navigate to the ticket forms page in your settings. From there, you can drag and drop the fields to rearrange them as needed. This allows you to customize the order in which fields appear on your ticket forms.
How do I filter my views by ticket subject?
To filter views by ticket subject in Zendesk, use the Description condition. This condition filters the text in the subject line, allowing you to create views that focus on specific keywords or phrases in ticket subjects.
How do I find the ID of a ticket form?
You can find the ID of a ticket form in Zendesk by looking at the URL of the ticket form page. The ID is typically included in the URL, making it easy to locate when you need it for configuration or integration purposes.
Can I add custom ticket statuses?
Yes, you can add custom ticket statuses in Zendesk. This feature allows you to tailor the ticket workflow to better fit your organization's needs by defining additional statuses beyond the default options.
Why can't some of my agents edit user and organization fields?
If some agents can't edit user and organization fields, it might be due to their role permissions. Ensure that the agents have the necessary permissions to modify these fields by checking their role settings in the Admin Center.
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