Limitations of User Management in Sell Mobile App
Why can't I deactivate or reactivate users in the Sell mobile app?
Deactivating or reactivating users in Zendesk Sell is only supported in the web browser version, not the mobile app. This limitation means you need to access Sell through a web browser to manage user statuses. Admin rights are required to perform these actions.
More related questions
How do I deactivate a user in Zendesk Sell?
To deactivate a user in Zendesk Sell, you need admin rights and must use the web browser version. Navigate to the Settings icon, select Manage > Users, and click on the user you wish to deactivate. Scroll down and click 'Deactivate user', then…
What happens to a user's data when they are deactivated in Sell?
When a user is deactivated in Zendesk Sell, their data remains intact. They cannot log in, but their activity history, ownership of deals, contacts, or leads are retained. You can reassign these to other users if needed. Their email integration is…
Can I reactivate a deactivated user in Zendesk Sell?
Yes, you can reactivate a deactivated user in Zendesk Sell at any time, provided you have enough seats available. Go to the Settings icon, select Manage > Users, click the Deactivated tab, and choose the user you want to reactivate. If your license…
What should I do if I reach my license limit when reactivating a user?
If you reach your license limit while trying to reactivate a user in Zendesk Sell, the Activate button will be grayed out. To proceed, you'll need to add another seat to your account. Once you have enough seats, you can reactivate the user, and…
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