Limitations of Subsections in Zendesk
What are the limitations of subsections in Zendesk?
Zendesk allows you to create a maximum of six levels in your help center hierarchy using subsections. This includes the top-level category and up to five nested section levels. Each section can contain up to 200 subsections. However, you cannot add more levels to your community. Articles can be placed at any section level but not directly under categories.
More related questions
How can I add subsections to my Zendesk help center?
To add subsections to your Zendesk help center, you need to be a Guide admin. Subsections allow you to create more levels in your content hierarchy, up to six levels deep. Start by ensuring your theme supports subsections, especially if it was…
Do I need a specific Zendesk plan to use subsections?
Yes, subsections are only available on the Guide Enterprise plan. If you're on a different plan, you won't have access to this functionality. If you're interested in upgrading, the account owner can manage the subscription or contact their account…
How do I enable subsections in a custom Zendesk theme?
If your Zendesk theme was customized before March 29, 2019, you need to add code to enable subsections. This involves updating your theme to display subsections as desired. The standard Copenhagen theme supports subsections by default, but you can…
Can I manually arrange articles within a section in Zendesk?
Yes, you can manually arrange articles within a section in Zendesk. To do this, go to the Guide Admin, select the section, and choose the option to manually order articles. If you don't see the list of articles to rearrange, ensure you have the…
Is it possible to have more than five levels of sections in Zendesk?
Currently, Zendesk supports a maximum of six levels in the help center hierarchy, including the top-level category. This means you can have up to five nested section levels. If you need more levels, consider providing feedback to Zendesk or…
Can subsections be displayed in navigational side menus in Zendesk?
Subsections can be displayed in navigational side menus, but this depends on your theme's configuration. If subsections aren't showing, you may need to adjust your theme's code or CSS to include them in the sidebar. Customizing the display can help…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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