Limitations of Light Agents in Zendesk
What are the limitations of a Light Agent in Zendesk?
Light Agents in Zendesk have limited capabilities. They can be CC'd on tickets, view tickets, and add private comments within their groups but cannot be assigned to or edit tickets.
Light Agents may have permission to view reports, but they cannot create or edit them. The number of Light Agents you can add depends on your Zendesk plan. For more details, see the section on Light Agent permissions in the original article.
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