Light Agents Verifying Articles in Zendesk
Can light agents verify articles in Zendesk?
Light agents in Zendesk may have the ability to verify articles, but this depends on their permissions.
It's recommended to test this functionality to confirm. Generally, verification permissions are tied to publishing permissions, so light agents might need additional access to perform verifications.
More related questions
How can I verify individual articles in Zendesk Guide?
To verify individual articles in Zendesk Guide, you need to review and update them as necessary. Once you're satisfied with the content, you can mark them as verified. Guide admins can verify articles from the Manage articles list or through the…
Can I verify multiple articles at once in Zendesk Guide?
Yes, you can verify multiple articles at once in Zendesk Guide using the bulk verification feature. Guide admins can select up to 30 articles at a time from the Needs verification list. After selecting the articles, use the Article settings bulk…
Who receives notifications for article verification in Zendesk?
In Zendesk, article owners receive email notifications when their articles are due for verification. These notifications help ensure that articles remain accurate and up-to-date. The articles also appear in the Needs Verification list, making it…
Can articles awaiting verification still be viewed in Zendesk Help Center?
Yes, articles that are awaiting verification can still be viewed by users in the Zendesk Help Center. These articles remain accessible to users even though they appear in the Needs verification list. The verification status does not affect the…
Is there a way to verify articles via API in Zendesk?
Currently, Zendesk does not support verifying articles via API calls. This means that verification must be done manually or in bulk through the Guide interface. If you have a large number of articles, you may need to verify them in batches of up to…
How can I manage article verification reminders in Zendesk?
You can set reminders in Zendesk to review and verify articles, ensuring they remain current. These reminders are sent to article owners, prompting them to verify their content. This helps maintain the accuracy and relevance of your knowledge base…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
