Light Agents' Ability to Edit Content Blocks in Zendesk
Can Light Agents edit content blocks in Zendesk Guide?
As of now, Light Agents in Zendesk Guide do not have the ability to edit content blocks. The permission to update content blocks is currently limited to Guide admins and agents with the appropriate permissions. There is no option to provide this access on a per-user basis, which means Light Agents, who typically have limited editing capabilities, cannot manage content blocks.
More related questions
How can agents update content blocks in Zendesk Guide?
Agents can update content blocks in Zendesk Guide if they have the necessary permissions. To allow agents to update content blocks, a Guide admin must navigate to the User permissions section in the Guide sidebar and select the Content blocks…
What happens when a content block is updated in Zendesk Guide?
When a content block is updated in Zendesk Guide, the changes are automatically applied to all articles containing that block. This feature allows for efficient content management, ensuring that updates are consistent across multiple articles…
Can agents selectively update content blocks for specific articles?
Currently, agents cannot selectively update content blocks for specific articles in Zendesk Guide. The permission to update content blocks is not granular, meaning that if agents are allowed to edit content blocks, they can update them across all…
What happens if an agent's permission to edit content blocks is revoked?
If an agent's permission to edit content blocks is revoked in Zendesk Guide, they will lose the ability to manage content blocks. This includes editing, adding, and unlinking content blocks. Unlinking a content block is considered a form of…
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