License Requirement for Zendesk WFM Reporting Access
Learn if a license is needed for users accessing Zendesk WFM for reporting. Understand the licensing requirements for all users.
Do I need a license for reporting access in Zendesk WFM?
Yes, you need a license for anyone accessing Zendesk WFM, even if it's just for reporting. Regardless of the features they intend to use, every user must have a license to access the platform. This ensures that all users are properly accounted for and can access the necessary tools within Zendesk WFM.
For more details, you can refer to the originalZendesk help article.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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