image for site

Language Translations in Classic SDK User Interface

Learn how language translations work in Zendesk's Classic SDK user interface and how to customize them.

How do language translations work in Zendesk's Classic SDK user interface?

The Classic SDKs in Zendesk support a predefined set of languages by default. You can add your own language or variant by creating a custom string file for a specific locale. Alternatively, you can overwrite existing strings in your string.xml file to replace a particular language for iOS or Android. The interface locale is determined by your device's locale, and there is no SDK function to change it programmatically. To change the UI language, you must change the device locale and restart the app.


More related questions

Can I change the interface locale in Zendesk's Classic SDK programmatically?

No, you cannot change the interface locale programmatically in Zendesk's Classic SDK. The locale of the interface is based on your device's locale, and there is no function within the SDK to alter this. To change the UI language, you need to change…

How does setHelpCenterLocaleOverride affect Zendesk's HelpCenterActivity?

The setHelpCenterLocaleOverride function in Zendesk's HelpCenterActivity allows you to specify the locale for help center articles, but it does not affect the UI. By default, the help center uses the device's locale. For instance, if your device…

What happens if I change my device locale in Zendesk's Classic SDK?

Changing your device locale in Zendesk's Classic SDK will change the language of the user interface. The SDK relies on the device's locale settings to determine the language of the UI. After changing the locale, you must restart the app for the…

How can I customize language support in Zendesk's Classic SDK?

To customize language support in Zendesk's Classic SDK, you can create your own string file for a specific locale or overwrite existing strings in your string.xml file. This allows you to add new languages or variants to the SDK, tailoring it to…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites