Language Support for Zendesk's Generative AI
Can Zendesk's generative AI features be used in any language?
Yes, Zendesk's generative AI features can be used in any language supported by OpenAI. This means that agents can utilize these tools across various languages, making it versatile for global customer support teams. However, it's important to note that the AI will not use your data to train its models, ensuring data privacy and security.
More related questions
What is the purpose of Zendesk's generative AI features?
Zendesk's generative AI features are designed to boost agent productivity while maintaining high customer service standards. These AI-powered tools, utilizing OpenAI’s Enterprise GPT, offer functionalities like summarization and enhancement of…
How does the summarization feature in Zendesk work?
The summarization feature in Zendesk provides a quick recap of all public comments on a ticket, helping agents get up to speed efficiently. It excludes internal notes and side conversations, focusing solely on public interactions. This feature is…
How can agents expand their comments using Zendesk's AI?
Agents can use the expand feature in Zendesk to add more detail to their comments, saving time and enhancing communication. By selecting the text they want to expand, agents can click the Enhance writing icon and choose 'Expand'. The AI then…
How can agents change the tone of their comments in Zendesk?
Agents can adjust the tone of their comments in Zendesk to be more friendly or formal, aligning with the company's brand voice. By selecting the text they wish to modify, agents can use the Enhance writing icon to choose either 'Make more friendly'…
Is it possible to limit access to Zendesk's generative AI features?
Currently, it is not possible to limit access to Zendesk's generative AI features by agent role levels. Once these features are enabled by an admin, they are available to all agents. This ensures that all team members can benefit from the…
How does Zendesk ensure data privacy with its AI features?
Zendesk ensures data privacy by not using your data to train OpenAI's models or improve its services. This means that while the AI features enhance productivity and communication, your data remains secure and private, adhering to Zendesk's data…
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