Known Limitations of Zendesk's New Request List
What are the known limitations of the new Zendesk request list?
The new Zendesk request list has several known limitations, including limited customization of its look and feel, inability to combine multiple organization filters, API rate limiting, and lack of support for Custom Ticket Statuses (CTS).
These limitations are being addressed, and Zendesk is working on enabling better customization and support for CTS in future updates. Users can still build custom experiences using the Requests API.
More related questions
What improvements have been made to the Zendesk request list experience?
Zendesk has introduced an improved request list experience with enhanced filtering, sorting, and column management. This update is part of a series of releases aimed at improving request management for end users, especially those handling a large…
How can I use the new filtering options in Zendesk's request list?
The new filtering options in Zendesk's request list allow you to filter tickets by creation date, last updated date, and organization. These filters can be combined, and you can set multiple values for the same filter to create an OR filtering…
What are the new sorting capabilities in the Zendesk request list?
Zendesk's request list now allows you to sort tickets by 'Status' and 'Created date', in addition to the existing 'Updated date'. This is done by clicking on the arrows above each column. These sorting capabilities make it easier to organize and…
How can I manage columns in the new Zendesk request list?
The new Zendesk request list allows you to show or hide columns according to your preferences. This feature gives you the flexibility to customize your view and focus on the information that matters most to you. Even if a column is hidden, you can…
What does it mean that the Zendesk request list is in Open Beta?
The Zendesk request list being in Open Beta means that anyone can opt in to use the feature, but it is still in a Beta phase with some known limitations. During this phase, Zendesk is aware of certain limitations, such as limited customization…
How do I enable the new request list experience in Zendesk?
To enable the new request list experience in Zendesk, users with a Copenhagen standard theme will have the update reviewed and enabled by the end of the rollout period. For those using custom themes, the {{request_list}} helper can be placed in the…
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