Key Takeaways from Zendesk PM Roundtable on Social Channels
What are the key takeaways from the Zendesk PM Roundtable on Social Channels?
The Zendesk PM Roundtable on Social Channels highlighted several key takeaways, focusing on modernizing social channel offerings.
The event emphasized improved efficiency and reliability, with changes like removing the 7-day content limit and supporting dynamic ads. Enhanced moderation tools for Meta Channels and better integration into Zendesk were also discussed. The roundtable also gathered user feedback, highlighting the need for native integration, improved agent productivity, and AI in social interactions.
For more details, you can check out theevent recording and deck.
More related questions
What changes can users expect in Zendesk's social channel offerings?
Users can expect several changes in Zendesk's social channel offerings aimed at improving efficiency and reliability. These changes include the removal of the 7-day content limit, support for dynamic and boosted ads, and enhancements in…
How will Zendesk improve integration with social channels?
Zendesk is enhancing integration with social channels through the Zendesk Collaboration Gateway. This gateway provides faster and more reliable integrations, simplifying the process by automatically managing incoming payloads and directing them to…
What feedback did Zendesk receive from users during the roundtable?
During the roundtable, Zendesk received valuable feedback from users, which will shape future developments. Users emphasized the need for native integration to eliminate third-party systems, better analytics for ticket prioritization, and the…
Will Zendesk offer native integration for Instagram?
Yes, Zendesk plans to offer native integration for Instagram, similar to its Facebook offering. This integration will include all the new updates provided on the Facebook platform, allowing users to add Instagram support just as they would for…
Is there a timeline for Facebook Groups support in Zendesk?
Currently, there is no set timeline for Facebook Groups support in Zendesk. Due to significant changes being implemented, this functionality wasn't included in the current roadmap. Zendesk is monitoring Meta's work with group APIs and plans to…
Can users reply to Facebook comments under ads using Zendesk?
Yes, users can already reply to some Facebook comments under ads using Zendesk. If there are specific ads where this functionality isn't working, users are encouraged to add a support ticket for assistance. This feature is part of Zendesk's ongoing…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
