Key Metrics for Zendesk Article Recommendations
What are the key metrics for Zendesk's Article Recommendations?
The key metrics for Zendesk's Article Recommendations include attempts, answers, clicks, and resolutions. These metrics help you understand how effectively the bot is suggesting articles to users.
- Attempts: This metric counts all instances where Article Recommendations was available to suggest articles, regardless of success.
- Answers: This counts instances where the bot successfully identified and suggested relevant articles.
- Clicks: This metric tracks when a user clicks on a suggested article.
- Resolutions: This counts the number of times a suggested article resolved the user's query.
For more detailed information, you can refer to theoriginal documentation.
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The Article Recommendations dataset includes various attributes that help in analyzing the performance of article suggestions. Some key attributes include: -Answer Status: Indicates whether a suggestion was offered, clicked, or resolved. -…
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