Key Features of Zendesk AI Agent QA
What are the key features of Zendesk's AI agent QA?
The key features of Zendesk's AI agent QA include automated AI agent recognition and setup, the ability to distinguish and find AI agent conversations, and the capability to review AI agents. It also highlights low communication efficiency, repetition, and customer sentiment in AI agent conversations, and provides AutoQA category scoring and comprehensive performance insights from the BotQA dashboard.
More related questions
What is the new AI agent QA feature in Zendesk?
Zendesk has introduced a new AI agent QA feature to enhance chatbot quality assurance. This feature allows you to analyze and review all AI agent interactions, identify errors for human intervention, and gain insights into key performance areas. It…
Why did Zendesk introduce the AI agent QA feature?
Zendesk introduced the AI agent QA feature to simplify the process of reviewing and improving AI agent conversations. Traditionally, this task was complex and time-consuming due to the large volume of data and lack of focused evaluation guidance….
How can I start using the AI agent QA features in Zendesk?
To start using the AI agent QA features, you should refer to the guides on evaluating AI agent performance and using the BotQA dashboard. These resources will help you understand AI agent escalations and performance. For further assistance, you can…
What insights can I gain from the BotQA dashboard?
The BotQA dashboard provides comprehensive insights into AI agent performance. It allows you to spotlight low communication efficiency, repetition, and customer sentiment in AI agent-related conversations. Additionally, it offers AutoQA category…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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