IVR Greeting Repeats More Than Three Times
Why does my IVR greeting repeat more than three times?
If your IVR greeting is repeating more than three times, it might be due to a configuration issue. By default, the IVR greeting will repeat three times if no keypress is detected.
To resolve this, check the settings in the Edit route section under IVR > IVR menus > Menu levels > Active Routes. Ensure that the greeting in this section is not the same as the one listed within the menu levels Greeting. You can also use the Active Routes (Greeting) to add an optional greeting, like a disclaimer, before the call action. For more details, you can refer to the originalZendesk help article.
More related questions
How can I stop my IVR greeting from repeating three times?
To stop your IVR greeting from repeating three times, you need to adjust your IVR settings. By default, the greeting repeats three times if no keypress is detected. Make sure that the greeting in the Edit route section under IVR > IVR menus > Menu…
What should I do if my IVR greeting repeats even after following the setup instructions?
If your IVR greeting continues to repeat despite following the setup instructions, it might require further troubleshooting. Ensure that your greeting settings are correctly configured in the Edit route section under IVR > IVR menus > Menu levels >…
Can I customize the repeat settings for my IVR greeting?
Currently, the default setting for IVR greetings is to repeat three times if no keypress is detected, and there is no direct option to customize this. However, you can manage the greetings by ensuring that the greeting in the Edit route section…
How can I add a disclaimer to my IVR greeting?
You can add a disclaimer to your IVR greeting by using the Active Routes (Greeting) feature. This allows you to play an optional message before taking action on the call. To set this up, navigate to the Edit route section under IVR > IVR menus >…
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