Issues with Downgrading Zendesk Account Owner
Understand the potential issues when downgrading the Zendesk account owner and how to resolve them.
Are there any issues with downgrading the Zendesk account owner?
Downgrading the Zendesk account owner can lead to integration issues. Since many integrations are tied to the owner account for authorization, downgrading or removing the account might cause them to break.
To address this, the new account owner should re-authorize any affected integrations, such as the Facebook integration. For more information, see the article: Error: No new Facebook Pages available for identity.
More related questions
What happens to integrations when changing the Zendesk account owner?
Changing the Zendesk account owner can disrupt integrations. Many integrations rely on the owner account for authorization, so when you change or remove the account, these integrations might break. A common example is the Facebook integration. To…
Will shared views and macros be affected by changing the account owner?
Shared views and macros remain unaffected when you change the account owner. Even after deleting an admin, shared views, shared macros, shared queries, and business rules continue to exist. This means you don't have to worry about losing these…
How can I fix broken integrations after changing the account owner?
To fix broken integrations after changing the account owner, the new owner needs to re-authorize them. Since many integrations are linked to the owner account for authorization, they may break when the account is changed or removed. For example, if…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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