Intelligent Triage Language Support in Zendesk
Can intelligent triage evaluate content in multiple languages?
Yes, intelligent triage in Zendesk can evaluate content in multiple languages, although the prediction values are currently available only in English. This feature allows you to route tickets based on their intent, language, and sentiment, making it a versatile tool for managing a diverse customer base.
By supporting multiple languages, intelligent triage ensures that tickets are accurately assessed and directed to the appropriate teams, regardless of the language they are written in. This capability is particularly beneficial for businesses operating in multilingual environments. For more information, you can refer to the originalZendesk help article.
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