Several integrations support the new features in Zendesk Talk Partner Edition, including Aircall, Amazon Connect, Five9, and babelforce.
Aircall has already updated its app to support the new functionalities, allowing customers to configure fields for the new voice comment. Amazon Connect is in closed preview and will officially release the new integration soon. Five9 is conducting a closed beta test, with an official launch expected in 2024. Babelforce already supports all new TPE features and offers additional capabilities like bidirectional syncing of agent status.
Zendesk has introduced two exciting new features to the Talk Partner Edition: the Standard Call Object and a new Voice Comment. The Standard Call Object is designed to store third-party, industry-standard call data, making it easier for CTI…
The Standard Call Object significantly enhances call data management by providing a structured storage mechanism for third-party call data within Zendesk. Previously, CTI integrations had to rely on custom ticket fields or tags to store call data,…
The new Voice Comment feature in Zendesk Talk Partner Edition offers a streamlined way to display call information within a ticket. This feature allows partners to pull data from the Standard Call Object and present it in a compact, expandable…
The new features in Zendesk Talk Partner Edition, including the Standard Call Object and Voice Comment, are available starting September 18, 2023. If you're a Zendesk Talk customer, you can begin using these features by installing one of the…
To start using the new Talk Partner Edition features, developers should visit Zendesk's developer pages to explore the new API capabilities. For Zendesk Talk customers, no immediate action is required. You can simply install one of the compatible…
The new features in Talk Partner Edition greatly benefit CTI integrations by providing more efficient ways to manage and display call data. The Standard Call Object allows for structured storage of call data, preventing data loss and clutter. The…