Integrating Facebook with Zendesk
How can I integrate Facebook with Zendesk?
To integrate Facebook with Zendesk, you need to connect each Facebook page individually to your Zendesk Support account. This allows you to manage Facebook posts and private messages within Zendesk.
If you're using the Zendesk Agent Workspace, there's a specific process for adding Facebook Messenger channels. For those using the standard agent interface, you'll need to follow a different setup for your public Facebook channel. For more guidance, check out theoriginal link.
More related questions
Does Zendesk support Meta Business Suite and Business Manager?
No, Zendesk does not support Meta Business Suite and Business Manager. Instead, you need to integrate each Facebook page with your Zendesk Support account individually to manage Facebook posts and private messages. For those using the Zendesk Agent…
What should I do if my Facebook integration with Zendesk stops working?
If your Facebook integration with Zendesk stops working, there are several resources available to help troubleshoot the issue. You can find articles that address common problems and solutions. These resources cover topics like troubleshooting…
Can I add Instagram to my Zendesk account?
Currently, there is no option to add Instagram to your Zendesk account. The integration primarily focuses on Facebook pages and messages. If you're experiencing issues or have questions about other social media integrations, there are resources…
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