Informing Customers of New Zendesk Email
How can I inform customers about a new support email address?
Informing customers about a new support email address can be done through triggers and notifications.
Create a trigger that automatically responds to emails sent to the old address, informing customers of the new address. You can also set up 'Notify requester of comment update' triggers to guide customers on the new process. This helps in migrating all traffic to the new address more efficiently. For more guidance, see theoriginal article.
More related questions
How do I decommission an external Zendesk support email address?
To decommission an external Zendesk support email address, you need to create a new native Zendesk Support address. This ensures that existing ticket responses are not lost. First, create a unique native Zendesk Support address within the same…
What steps are involved in decommissioning a native Zendesk support address?
Decommissioning a native Zendesk support address involves setting up a notification trigger to inform customers of the change. Create a trigger with specific conditions and actions to notify customers that the address is being retired. If you're…
Can I use wildcard addresses when decommissioning a Zendesk support email?
Yes, enabling wildcard addresses can help ensure no emails are lost when decommissioning a support email. Wildcard addresses allow your account to accept emails sent to any address at your subdomain, including the decommissioned one. However, this…
What is the role of tags in decommissioning a Zendesk support email?
Tags play a crucial role in managing triggers when decommissioning a Zendesk support email. Use tags like 'decommissioned' or 'donotreply' as prohibitive conditions in your triggers. This prevents multiple triggers from firing upon ticket…
How can I ensure existing tickets are not lost when decommissioning a support email?
To ensure existing tickets are not lost, redirect the forwarding rule from the old support email to the new one. This allows existing tickets to continue being updated, as the ticket will be updated regardless of which support address the response…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
