Information Included in Highrise Notes from Zendesk Chat
Highrise notes from Zendesk Chat include chat transcripts, visitor country, and IP address. Learn more about the integration.
What information is included in Highrise notes from Zendesk Chat?
When a chat is completed, a note is automatically added to Highrise, which includes all vital information from the chat. This information consists of the chat transcript, the country of the visitor, and their IP address. Agents can also manually add notes by clicking the Add Note button during a chat session.
More related questions
How do I integrate Highrise with Zendesk Chat?
To integrate Highrise with Zendesk Chat, you'll need your Highrise API Token and site name. First, log in to your Highrise account and navigate to My Info > API Token to copy your API token. Then, go to Settings > Site Name to copy your site name….
Can I use Highrise integration with Zendesk Support?
No, the Highrise integration is only available for customers using the standalone Legacy versions of Zendesk Chat. If your account is integrated with Zendesk Support, you won't be able to use Highrise for Chat. To determine which version of Zendesk…
How can I ensure visitor email addresses are captured in Highrise?
To ensure visitor email addresses are captured in Highrise, it's recommended to enable the Pre-Chat form in Zendesk Chat. By requiring visitors to enter their email addresses before starting a chat, you can avoid manually entering this information…
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Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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